At Teddy Trunk, we aim to deliver your favorite toys quickly, safely, and reliably. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.

2. Shipping Methods & Delivery Times

Delivery times may vary depending on your location and the shipping method selected at checkout. Estimated delivery time is usually between 3–7 business days. Delivery delays may occur due to weather, courier issues, or high-volume seasons.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Any promotional free shipping offers will be clearly displayed on the website when applicable.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package until it reaches your doorstep.

5. Incorrect Addresses

Please ensure your shipping address is accurate when placing your order. Teddy Trunk is not responsible for delays or lost packages caused by incorrect or incomplete addresses. If you notice an error, contact us immediately at info@teddytrunk.com.

6. Damaged or Missing Items

If your order arrives damaged, or if items are missing, please contact us with photos within 48 hours of delivery. We will investigate and arrange a replacement or refund as necessary.

7. International Shipping

At this time, Teddy Trunk ships within the specified regions shown at checkout. International shipping may not be available in certain areas. Additional customs fees or taxes may apply for international orders, and these charges are the responsibility of the customer.

8. Lost or Delayed Packages

While we work with trusted courier partners, delays can happen. If your package is delayed beyond the expected delivery window, contact us at info@teddytrunk.com and we will help track your order.

9. Contact Us

For any questions about shipping, tracking, or delivery, reach out to us at info@teddytrunk.com.

Effective Date: November 16, 2025